Senior Vice President, Professional Services

Remote

Full Time

Operations

Executive

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:

The Senior Vice President (SVP), Professional Services will lead Kindsight’s global Professional Services organization, responsible for strategy, delivery, and scalability across all client engagements. This executive will build a modern, data-driven services organization that accelerates customer outcomes, shortens time-to-value, and strengthens Kindsight’s reputation for excellence in enterprise delivery.

The SVP owns the Professional Services P&L and is accountable for revenue growth, margin performance, utilization, customer satisfaction, and delivery governance across implementation, consulting, enablement, and partner-delivered services. The role spans all functional pillars of Professional Services, Delivery Excellence, Commercial Operations, Resourcing, and Customer Lifecycle Execution, and is central to transforming PS into a scalable, margin-positive growth engine driving customer value, partner success, and recurring revenue.

What You’ll Do:

Define and execute the Professional Services strategy aligned with company objectives and ARR/NRR growth targets.
Drive service contribution to revenue through standardized implementation accelerators, adoption programs, and measurable success metrics.
Lead long-range planning for capacity, delivery models, and service monetization (fixed-fee, T&M, managed services, success packages).
Scale a productized services model through standardization, automation, and strategic partner enablement.
Own the global P&L, including forecasting, margin, and utilization.
Establish consistent delivery frameworks, KPIs, and governance for predictable, high-quality outcomes.
Build scalable resourcing models balancing internal capacity, offshore delivery, and partner ecosystems.
Ensure service engagements deliver measurable customer impact- adoption, satisfaction (CSAT/NPS), and expansion.
Serve as executive sponsor for strategic enterprise clients to drive retention and growth.
Collaborate with Partner and Channel leaders to design partner certification, enablement, and co-delivery models that extend reach and capacity.
Partner with Sales on scoping, pre-sales alignment, and solution architecture.
Align with Customer Success and Support to ensure seamless transitions and ongoing customer health.
Collaborate with Product and Engineering to translate delivery insights into roadmap priorities and implementation accelerators.
Integrate multiple legacy delivery models into a unified, scalable operating framework.
Build and mentor a world-class Professional Services leadership team and global delivery organization.
Foster a culture of accountability, innovation, and operational excellence that attracts and develops top consulting and delivery talent.

What We’re Looking For:

15+ years in Professional Services leadership for enterprise SaaS, CRM, or platform-based software companies.
Proven success leading large-scale, distributed delivery teams with full P&L accountability.
Deep expertise in enterprise implementation frameworks (e.g., agile/hybrid models, PMO governance, delivery automation).
Strong commercial and contractual acumen, able to structure enterprise SOWs, negotiate risk, and manage escalations.
Demonstrated experience building partner ecosystems and managed service frameworks.
Executive-level communication and stakeholder management skills, both internally and externally.
Experience serving nonprofit, higher education, or healthcare clients strongly preferred.

Compensation Range: $275,000 - $325,000 USD On-Target Earnings (OTE) annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

At Kindsight, we’re proud to be a place where everyone belongs and has an equal opportunity to contribute, thrive and grow. We hire based on skills, potential, and impact, and we believe our differences fuel innovation. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. We’re building a workplace where everyone has the opportunity to do meaningful work and make a difference.

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Have you led a Professional Services transformation that improved profitability or scalability?*

If yes to the question aboce, briefly describe scope, team size, and measurable impact.

What was the annual Professional Services revenue and margin under your ownership in your last role?*

Have you implemented pricing models such as fixed-fee, subscription/managed services, or outcome-based models?

Have you led through a post-merger integration or major organizational restructuring?*

How do you measure success in a Professional Services organization beyond utilization and margin?*

Do you have 15+ years of experience leading Professional Services organizations in enterprise SaaS, CRM, or platform-based software companies?*

Have you held P&L ownership for a Professional Services organization with responsibility for revenue, utilization, and margin performance?*

Have you led distributed delivery teams across multiple geographies, including internal, offshore, and partner resources?*

Have you designed and executed a Professional Services strategy aligned with ARR or NRR growth objectives for a SaaS company?*

Have you implemented standardized delivery frameworks or governance models that improved time-to-value, quality, or profitability?*

Have you led or negotiated enterprise Statements of Work (SOWs) or managed commercial escalations with executive-level clients?*

Have you built or managed a partner enablement or certification program to expand delivery capacity through alliances?*

Have you created or scaled productized or managed service offerings within a Professional Services organization?*

Do you have experience delivering enterprise CRM or data-driven solutions to nonprofit, higher-education, or healthcare organizations?*

Are you comfortable leading in a rapidly scaling, post-merger environment that combines multiple legacy delivery models?*

If you advance to the next stage, what areas of Professional Services leadership would you be most excited to discuss?

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