Solution Consultant

Job Title: Solutions Consultant 

Department: Customer Success

Reports To: Manager, Customer Support 

Job Status: Full Time (Salary & Variable Pay)

Location: Onsite (PEI) or Remote (Canada or USA)

About Kindsight

Kindsight builds technology that helps nonprofits make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. Kindsight's ascend is a purpose-built constituent management software that corrals all of that donor information and campaign tracking into one place. Kindsight's iwave is a donor prospect research tool that offers proactive insights and real-time donor intel, with 1.5 billion wealth and philanthropic records. Meanwhile, Kindsight's generative AI builds campaigns and creates personalized, meaningful content drafts at scale - in your unique voice and tone. Kindsight's Fundraising Platform pulls all this functionality into one place, offering the first and only fundraising CRM  with built-in donor scores and insights, powered by data from trusted external sources.

Position Summary 

As a Solutions Consultant, you’ll bridge the gap between our product and our customers — helping them unlock the full potential of iWave through pre-sales expertise, strategic onboarding, and consultative guidance. This is a hybrid role that blends product knowledge, storytelling, and technical curiosity, all in service of helping nonprofit customers reach their fundraising goals.

Reporting to Customer Success, you’ll work closely with Customer Success, Support, Sales and Product teams to support both new and existing customers — especially those with complex needs or integrations.

What You’ll Do

Pre-Sales Support & Discovery

• Partner with Account Executives during sales cycles to understand opportunities for specific programs and integrations such as Grateful Patient (GPP) and custom integration 
• Support these programs during customized product walkthroughs via scoping requirements and project planning 
• Act as a trusted advisor, helping prospects visualize how iWave can support their mission

Customer Onboarding & Implementation

• Lead discovery and onboarding for new customers with complex data or workflow needs
• Translate customer objectives into a tailored onboarding plan that accelerates time-to-value
• Collaborate with internal teams to ensure seamless handoffs and delivery

Product Expertise & Enablement

• Serve as a subject matter expert on iWave’s data, functionality, and use cases
• Collaborate with Product and CX to identify areas for improvement in how we demonstrate, deliver, and position our product
• Provide internal enablement for Sales and Customer Success on new features or workflows

Strategic Consulting

• Guide customers through best practices in prospect research and fundraising intelligence
• Recommend solutions that drive long-term value and increase platform engagement
• Support renewals and expansion conversations with consultative insights

What You Bring

• 3+ years in a Solutions Consultant, Sales Engineer, or Implementation Specialist role in SaaS
• Experience supporting nonprofit customers or familiarity with prospect research, fundraising, or advancement
• Strong communication and storytelling skills — you're comfortable presenting to both executive and technical audiences
• Existing knowledge and experience working with APIs (REST, JSON, authentication protocols, integrations, etc.)
• Analytical mindset with the ability to translate goals into workflows
• Comfortable navigating ambiguity and solving problems cross-functionally
• Bonus: experience with CRM integrations or data onboarding workflows